SHOP POLICIES

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Final Sale Policy

ALL SALES ARE FINAL.

Once an order is placed, it CANNOT be canceled, modified, or changed for any reason. Customers are responsible for reviewing all product descriptions, sizing charts, turnaround times, and shop policies prior to completing checkout.

If an item becomes unavailable, we reserve the right to issue a refund for that specific item only, in accordance with FTC guidelines. This does NOT cancel or affect the remainder of your order.

👉 By placing an order, the customer agrees that the transaction is final and non-cancelable once submitted.

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Processing & Turnaround Time (FTC Disclosure)

In compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), all orders include a clearly disclosed estimated processing timeframe at the time of purchase.

🚨 ALL TURNAROUND TIMES ARE ESTIMATES ONLY AND SUBJECT TO CHANGE AT OUR SOLE DISCRETION.

Turnaround times may be impacted by order volume, material availability, staffing, holidays, weather, or other unforeseen circumstances.

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Ready-to-Ship Items

Most ready-to-ship items ship within 1–5 business days.

Exact processing estimates are listed in BOLD within each product description.

All processing times are estimates only and not guaranteed.

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Made-to-Order Items

Items featuring custom designs are MADE TO ORDER and are not available for immediate shipment.

🚨 THIS INCLUDES ANY PLAIN TUTU OR ITEM THAT HAS AN IMAGE, GRAPHIC, PERSONALIZATION, OR DESIGN ADDED AFTER PURCHASE.

Any modification or image addition automatically classifies the item as MADE-TO-ORDER.

• Estimated processing time: 5–15 business days

• Excludes weekends and holidays

• Processing begins the next business day after order placement

🚨 MADE-TO-ORDER ITEMS ARE FINAL SALE AND NON-REFUNDABLE.

All processing times are ESTIMATES ONLY and subject to change at our sole discretion.

Rush orders must be approved prior to purchase and are subject to availability.

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Pre-Orders & Restocks

Pre-order and restock items have an estimated processing time of 8–12 business weeks, unless otherwise stated.

• All timelines are estimates only

• We DO NOT ship partial orders

• Orders containing mixed turnaround times ship TOGETHER once all items are ready

👉 By purchasing a pre-order, the customer acknowledges and agrees to the extended and estimated processing timeframe.

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FTC Shipping Delay Compliance

If an order cannot be shipped within the disclosed estimated timeframe, customers will be notified as required under FTC regulations and offered available options, which may include:

• Continuing to wait for the updated processing timeframe, or

• Receiving a refund for the delayed item only

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Sales, Promotions & Discount Codes

Discount codes must be applied at checkout and cannot be applied retroactively. Orders cannot be canceled or modified to apply promotions.

Excluded From Promotions

• Gemmed Tutu Leotards

• Socks, shoes, handbags, sunglasses

• T-shirts, tanks, pullovers

• Grab bags

• Bundle & collaboration deals

Discounts:

• Cannot be combined

• Cannot be applied to past purchases

• Cannot be used on gift cards

• Have no cash or store credit value

⚠️ During sales or large events, processing times may increase. All timelines remain estimates only.

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Important Discount Notice

If a discount is mistakenly applied to an ineligible item, the customer will be invoiced for the remaining balance.

🚨 ORDERS WILL NOT BE CANCELED DUE TO DISCOUNT ERRORS OR MISUSE.

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Sizing Disclaimer

Customers are responsible for selecting the correct size. Size charts are provided in every product listing.

🚨 Incorrect size selection does NOT qualify for refunds or exchanges. ALL SALES ARE FINAL.

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Returns, Exchanges & Claims

ALL SALES ARE FINAL.

• Issues must be reported within 5 business days of delivery

• Approved returns must be received within 10 business days — NO EXCEPTIONS

• Damage reported after 48 business hours will not be accepted

We are not responsible for issues caused by improper handling, alterations, failure to follow care instructions, or normal wear and tear.

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Handmade Item Disclosure

All items are HANDMADE. Minor variations are normal and not considered defects, including:

• Small ink marks

• Wrinkles from packaging

• Minor tulle variations

👉 By purchasing, customers acknowledge and accept the handmade nature of these items.

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Shipping Policy

Orders ship via USPS, FedEx, or UPS.

International orders ship via DHL.

🚨 ONCE AN ORDER HAS SHIPPED, RESPONSIBILITY TRANSFERS TO THE CARRIER.

We are NOT responsible for lost, stolen, delayed, or misdelivered packages.

• First-Class shipping does NOT include insurance

• Insurance is recommended via Priority shipping or higher

⏳ Processing time does NOT include transit time.

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Rush Orders

Rush orders require prior approval and an additional fee.

🚨 Orders ship ONCE and are not split. Mixed-turnaround orders ship together once complete.

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Customer Acknowledgment

By completing checkout, the customer confirms that they:

• Understand all turnaround times are estimates and subject to change

• Acknowledge that any image-added plain tutu is made-to-order

• Agree that all sales are final

• Accept FTC-compliant processing and delay disclosures

• Understand chargebacks filed contrary to these policies may be disputed